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FAQs

Frequently Asked Questions.

Here are some common questions about US Shutters and Blinds.

What makes US Shutters and Blinds unique?

a. We believe in ourselves. Our sales team is knowledgeable, our installation team is experienced, our production team is highly skilled and we all have a passion to provide the best service and products!

b. We are locally sourced (100% Made in the USA)

i. Supports local economy

ii. Quality control

iii. We know what we’re putting into our products and you know what’s being put into your home.

c. We only use top of the line materials to assure durability, strength, and reliability.

Why are shutters so popular?
Shutters are the most durable window covering being 100% solid wood. Their thickness and quality wood allows for them to be a great insulator to aid the cooling or warming of your home as well as reduce outside noises. Another great aspect about shutters is their low maintenance, the flat surfaces and minimal nooks and crannies makes it easy to clean and hypoallergenic. Also, they look great! The simplistic and elegant design of shutters can help make your house feel and look more like a home.
What languages can US Shutters and Blinds representatives speak?

We speak a variety of languages to cater to our customers; please ask if we speak a specific language when you contact us. Our representatives can speak all but not limited to the following:

English

Spanish

Vietnamese

Cantonese

Mandarin

 

Which areas does US Shutters and Blinds serve?

We currently serve all, but not limited to, the following locations:

Inland Empire

Riverside County

Orange County

San Gabriel Valley

Los Angeles County

San Diego County

San Bernardino County

 

Other companies have told me that wood warps when moist, is this true?
Companies who use lower quality woods, such as composite (which is a compressed wood), create shutters that are susceptible to warping however, our 100% basswood and 100% poplar wood shutters are top of the line and are painted and primed to withstand any moisture.
What is our warranty policy?

US Shutters and Blinds, Inc. Limited Lifetime Warranty: US Shutters and Blinds, Inc. warrants that its custom blinds will be free from defects in materials and workmanship for as long at the original purchaser owns the product. All products professionally installed by US Shutters and Blinds offers 90 day FREE in home service beginning at the time of installation. After 90 days there will be a service charge for non-warranted issues. If self installed, there will be a service charge for in-home adjustments and/or repairs, even on warranty issues. No charge for warranty service on products brought to US Shutters and Blinds. All products manufactured by US Shutters and Blinds have a lifetime warranty on all components except the sting.

All sting will have a 3-year warranty from the time of purchase. After the 3 years, restrings will be subject to charges. US Shutters and Blinds will repair or replace defective components with similar or like parts at no charge. Proof of purchase is required for warranty to work.

Vertical Louvers – For a period of 2 years from the date of purchase. US Shutters and Blinds will repair or replace any US Shutters and Blinds’ vertical blind louvers which is defective in material or workmanship. All fabrics will gradually loose color after long exposure to sunlight, and will not be covered in the warranty.

Wood Blinds – Natural variations in color and grain, as well as some warpage, are normal with a wood product and are not considered defects. In addition, fading and or discoloration of the finish may occur over time. This is common with man-made coatings and is not considered a defect. These warranties do not include any conditions, cover any losses or damages resulting from (1) accidents, alterations, misuse, abuse, motorized devices, exposure to salty air or corrosive materials (2) the color change that occurs with the passage of time. This warranty also does not cover any condition or damage resulting from the removal of the blind and re-installation in the same or another window. Their warranties do not apply to conditions caused by normal wear and tear upon the above products.

THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER OBLIGATIONS, LIABILITIES, OR WARRANTIES. In no event shall US Shutters and Blinds, Inc, be liable or responsible for INCIDENTAL or CONSEQUENTIAL DAMAGES or for any other direct or indirect damages, loss, cost, expense or fee. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this exclusion may not apply to you.

This warranty give you the specific legal rights, and you may also have other rights which vary from state to state. TO RECEIVE WARRANTY SERVICE, please contact our service department at (909) 673-1700 and advise them of the mature of the issue. Customer service will provide you with information as to how to proceed. ADJUSTING TENSION SYSTEM The wood shutters that you have purchased include a built-in tension system to allow for adjustments.

If you find that your louvers are too loose or are not functioning to your standards, simply follow these instructions. Open the panels fully; on each side of the panel you will find a tension adjustment screw hole. With a small screwdriver, gently turn the screw 1-2 turns (left to loosen, right to tighten) to your desired resistance level. Repeat this for each necessary panel.

WOOD SHUTTERS Occasional light vacuuming with a brush attachment should keep shutters clean. For minor soiled areas, clean with warm water using a clean cotton cloth. Dry with a second dry clean cotton cloth. For more severe soiling, use a mild detergent diluted to a 5% solution with room temperature water. Clean with a cotton cloth. Wipe area with water to remove residue and dry as instructed prior.

What are our Terms of Services? Privacy Policy?

Click here to read our full Terms of Services policy and here for our Privacy Policy.

Still need help? Send us a note!

For any other questions, please write us at

    info@usshuttersandblinds.com or call us on (800) 516-2167.

Still need help? Send us a note!

      For any other questions, please write us at info@usshuttersandblinds.com or call us on (800) 516-2167.

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1525 S. Baker Ave. Unit A

Ontario, CA 91761

info@usshuttersandblinds.com
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